"message us in your app" - try to do so, doesn't work. You’ll need to troubleshoot in person to get it back online. Apologies. @alexjames_29 My provider has listed it on my account page but no info anywhere else. @albericie @Optus I've been trying to get a mobile phone unlocked since early November. Sort your sh*t out @Optus. Optus is working on the problems apparently. I have also returned and its back working again. Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. Factory reset done no change. ... some overseas websites and apps. Is there any known issues going on? @Optus Just dm you as I hung up@l after one hour on wait and operators not knowing their arse from their elbow. The telecommunications company confirmed a fault had impacted 4G-based calls on some handsets. Because I'm just going around in circles. I’ve had an issue for 12+ months and I can’t get anyone to help unless I physically go into a store. Apologies for the delay but appreciate your patience in the meantime. Fingers crossed. “We apologise for any inconvenience and thank customers for their patience,” she said. A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. @optus why is my internet not working 4413. The entire communications industry seems insistent on stopping communication..Telstra is the worse.. Good luck. service. Everything else fine. Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now "message us in your app" - try to do so, doesn't work. I've tagged your tweet for follow up so that we can get back to you as soon as our systems are up and running to assist further - Vin, @craigdsf What’s the point?? © Ookla, LLC. On another note is there anything worse than retention teams at ISPs? @markbookatz No response, @EngramPlays It seems it just goes around and around in circles and nothing gets sorted… How the hell doyou get the staff. @Optus, @optus why is my internet not working 4413. PLS look into it.. although not showing in your map.. like I said, I've had no internet for 16+hrs. I want my. Troubleshooting Optus internet outages Step 1: Power cycle your modem-router. None of your message systems works, and if I call, your automated system just hangs up on me. @Str8JaktJim p.s your live chat staff are hopeless and your phone hold times are disgusting. Go figure. @Optus is absolutely rubbish. What’s up? @MrPenguincat Definitely an outage affecting multiple service providers, but no one seems to know whats going on.... @NBN_Australia meet @Optus. Everything else fine. downdetector.com.au, Via Why aren't ur customer service teams doing their jobs? Lucky to even get Gmail to load without a bunch of forced refreshes. Media Reform: Google threatens to cancel search function for... Find out more about our policy and your choices, including how to opt-out. Apple iPhone 5c Change device. @Optus Hey @Optus, thanks for the reply. 3G calls and data doesn't work where I live. Now I will contact telecommunications ombudsman for results. Used both explorer and chrome. No resolution to ongoing issues in sight. This is *after* we were assured last week that the issue with our connection was fixed, it’s bordering on unusable now. 1st world problems.. @zootv93 @ACMilanSydney @albericie @Optus I’m having issues with Telstra. I’m waiting on a call from my Doctor. @DailyRin Every time I try and call it says call failed even though I have full reception. @VelodromeFan @Telstra I’ve been trying to communicate with someone in the app, no luck. PC fixed (fingers crossed) and internet issue was because I'm moving to @Pentanet_ISP and it cut across overnight. Not sure if it’s the network or my brand new iPhone 12 that is just not working on 3G. Why’s my 5G not working @Optus. @Optus - you guys suck with your customer service. Assurances of issue being investigated mean nothing. The iPhone is working fine according to one of the Optus store staff members, thank goodness, @7RockLists @optus we were told a technician would be coming to fix our internet connection today - no one came, we didn’t even get a call or message advising as such. @Optus frequent hfc NBN outages. What’s the point?? @millerpete Cant seem to get it going regardless what I try. @laurenpowr @Optus Ugh same most frustrating user experience in my life... half an hour messaging back and forth, told the issue was resolved end chat and attempt login and surprise surprise no it’s not. Calls with Optus, why do you rate Optus over the past few it. 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Your phone hold times are disgusting suggested no outage done this morning in app. Churn to Optus call within Australia for technical support 36 hours now and no timeline provided hell doyou get staff. Optus hi any idea when the internet to restore services as soon as possible give you updates during game...